Separation Support Networks Service Charter

We conveniently offer online and expert guidance across Australia and New Zealand.

woman on phone with Separation Support Network Counseller

Our commitment to you

The following charter sets out the level of service and ethics you can expect from Separation Support Network and what we expect of all our service providers and panel members. We are a social enterprise business with our primary aim of delivering more affordable, easier, supportive and wrap around products, services and connections.

  1. Respectful and ethical standards: We require all our panel members and staff to be ethical, fair, objective, and supportive at all times and require them to act with due care in accordance with their own professional standards and obligations.
  2. Provide easy to access and affordable services and resources: to educate, support and empower our clients.
  3. Amicable results is our ultimate goal for our clients and their family.
  4. Communication is key: We prioritise really clear communication with our clients to reduce the overwhelm and achieve faster results as quickly as possible, with empathy and no judgment.
  5. Confidentiality: we respect your privacy and confidentiality in accordance with the Privacy Act and terms set out on our website.
  6. Conflicts of interest: we work solely in your best interest, being loyal to you, your instructions and your needs and will advise you if we are aware of any conflicts.
  7. Costs: we require our panel members or referrals to be up front and honest about costs and to openly discuss with you any changes to costs before proceeding.
  8. No referral payments: Separation Support Network does not receive referral payments for work to our referral panel members. Our panel members are selected to maximise the best outcomes for our clients.
  9. Feedback and complaints: we welcome any feedback or complaints about our service. Please direct any feedback or complaints to info@separationsupportnetwork.com
  10. Cancellation of services: please refer to our terms and conditions for details regarding cancellation of our services.

Separation Support Network
info@separationsupportnetwork.com
Phone: 1300 210 591